{"id":1517,"date":"2025-08-02T18:25:04","date_gmt":"2025-08-02T18:25:04","guid":{"rendered":"https:\/\/eastend.store\/?page_id=1517"},"modified":"2025-08-02T18:28:44","modified_gmt":"2025-08-02T18:28:44","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/eastend.store\/?page_id=1517","title":{"rendered":"Shipping Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1517\" class=\"elementor elementor-1517\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5590ee4 e-grid e-con-boxed e-con e-parent\" data-id=\"5590ee4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d41622 elementor-widget elementor-widget-text-editor\" data-id=\"2d41622\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><b>Shipping Policy<\/b><\/h3><p class=\"p3\">At <span class=\"s2\"><b>EAST END SDN. BHD. (202501023920 &#8211; 1625333-H)<\/b><\/span>, we are committed to delivering your furniture safely and efficiently. Please review our shipping policy below:<\/p><hr \/><h4><b>1. Shipping Coverage<\/b><\/h4><p class=\"p3\">We currently deliver to addresses <span class=\"s2\"><b>within Malaysia only<\/b><\/span>, including:<\/p><ul><li><p class=\"p1\"><b>Peninsular Malaysia<\/b><\/p><\/li><li><p class=\"p1\"><span class=\"s1\"><b>East Malaysia<\/b><\/span> (Sabah &amp; Sarawak)<\/p><\/li><\/ul><p class=\"p3\"><i>For bulk or special delivery requests outside these regions, please contact us for arrangements.<\/i><\/p><hr \/><h4><b>2. Processing Time<\/b><\/h4><ul><li><p class=\"p1\">Orders are processed within <span class=\"s1\"><b>1\u20133 business days<\/b><\/span> upon payment confirmation.<\/p><\/li><li><p class=\"p1\">Orders are not processed or shipped on <span class=\"s1\"><b>weekends or public holidays<\/b><\/span>.<\/p><\/li><li><p class=\"p1\">For custom or pre-order furniture, processing time may be longer. Customers will be notified accordingly.<\/p><\/li><\/ul><hr \/><h4><b>3. Delivery Time<\/b><\/h4><ul><li><p class=\"p1\"><b>Peninsular Malaysia:<\/b><span class=\"s1\"> Estimated <\/span><b>3\u20137 business days<\/b><\/p><\/li><li><p class=\"p1\"><b>East Malaysia (Sabah &amp; Sarawak):<\/b><span class=\"s1\"> Estimated <\/span><b>5\u201310 business days<\/b><\/p><\/li><\/ul><p class=\"p3\"><i>Note: Delivery times are estimates and may vary depending on courier schedules, item size, location, or unforeseen circumstances.<\/i><\/p><hr \/><h4><b>4. Shipping Fees<\/b><\/h4><ul><li><p class=\"p1\">Shipping charges are calculated at checkout based on <span class=\"s1\"><b>item weight, dimensions<\/b><\/span>, and <span class=\"s1\"><b>delivery location<\/b><\/span>.<\/p><\/li><li><p class=\"p1\"><span class=\"s1\"><b>Free shipping<\/b><\/span> may be offered during promotional periods or for orders above a certain amount (as advertised).<\/p><\/li><li><p class=\"p1\">For bulky or assembled furniture, <span class=\"s1\"><b>additional handling charges<\/b><\/span> may apply. These will be clearly stated before checkout.<\/p><\/li><\/ul><hr \/><p class=\"p4\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-196e1f8 elementor-widget elementor-widget-text-editor\" data-id=\"196e1f8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4><b>5. Tracking Information<\/b><\/h4><p class=\"p3\">Once your order has been shipped, we will provide a <span class=\"s2\"><b>tracking number<\/b><\/span> via email or SMS.<\/p><p class=\"p3\">You can track your parcel via the courier\u2019s official tracking platform.<\/p><hr \/><h4><b>6. Self-Collection<\/b><\/h4><p class=\"p3\">Customers in the <span class=\"s2\"><b>Kuala Lumpur area<\/b><\/span> may arrange for <span class=\"s2\"><b>self-collection<\/b><\/span> from our store by appointment:<\/p><p class=\"p4\"><span class=\"s3\">\ud83d\udccd <\/span><b>P-3, Podium Block Plaza Dwitasik, Bandar Sri Permaisuri, 56000 Cheras, W.P. Kuala Lumpur<\/b><\/p><p class=\"p4\"><span class=\"s3\">\ud83d\udcde <\/span><b>011-1314 7984<\/b><\/p><p class=\"p3\"><i>Please contact us to schedule your pickup time.<\/i><\/p><hr \/><h4><b>7. Delivery Issues<\/b><\/h4><p class=\"p3\">If your order does not arrive within the expected time frame, please reach out to us with your <span class=\"s2\"><b>order number<\/b><\/span> at <span class=\"s2\"><b>east_end20@outlook.com<\/b><\/span>.<\/p><p class=\"p3\">While we are not liable for courier delays, we will assist you in tracking and resolving any delivery issues.<\/p><hr \/><h4><b>8. Damaged or Lost Packages<\/b><\/h4><ul><li><p class=\"p1\">If your item arrives <span class=\"s1\"><b>damaged<\/b><\/span>, please contact us within <span class=\"s1\"><b>48 hours<\/b><\/span> of delivery with <span class=\"s1\"><b>clear photos<\/b><\/span> of the damage.<\/p><\/li><li><p class=\"p1\">In the case of <span class=\"s1\"><b>lost packages<\/b><\/span>, we will help communicate with the courier to initiate an investigation or claim.<\/p><\/li><\/ul><hr \/><p class=\"p3\">If you have any further questions, feel free to contact us:<\/p><p class=\"p4\"><span class=\"s3\">\ud83d\udcde <\/span><b>011-1314 7984<\/b><\/p><p class=\"p4\"><span class=\"s3\">\ud83d\udce7 <\/span><b>east_end20@outlook.com<\/b><\/p><p class=\"p4\"><span class=\"s3\">\ud83c\udf10 <a href=\"https:\/\/eastend.store\"><span class=\"s2\"><b>eastend.online<\/b><\/span><\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping Policy At EAST END SDN. BHD. (202501023920 &#8211; 1625333-H), we are committed to delivering your furniture safely and efficiently. Please review our shipping policy below: 1. Shipping Coverage We currently deliver to addresses within Malaysia only, including: Peninsular Malaysia East Malaysia (Sabah &amp; Sarawak) For bulk or special delivery requests outside these regions, please [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1517","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/eastend.store\/index.php?rest_route=\/wp\/v2\/pages\/1517","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eastend.store\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eastend.store\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eastend.store\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/eastend.store\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1517"}],"version-history":[{"count":7,"href":"https:\/\/eastend.store\/index.php?rest_route=\/wp\/v2\/pages\/1517\/revisions"}],"predecessor-version":[{"id":1525,"href":"https:\/\/eastend.store\/index.php?rest_route=\/wp\/v2\/pages\/1517\/revisions\/1525"}],"wp:attachment":[{"href":"https:\/\/eastend.store\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1517"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}